Frequently Asked Questions

Everything you need to know about ZEESEA Cosmetics.

Does ZEESEA test products on animals?

No, ZEESEA is proud to be a cruelty-free brand. We do not conduct or commission animal testing on any of our finished products or ingredients.

How long does international shipping take?

Standard international shipping typically takes 7-15 business days. Please note that delivery times may vary depending on your local customs processing and destination.

What is your return policy?

We offer a 30-day return policy for unopened and unused items in their original packaging. For hygiene reasons, used cosmetics cannot be returned unless they are defective.

Are your products safe for sensitive skin?

Our products are formulated with high-quality ingredients and undergo rigorous quality control. However, we recommend checking the full ingredient list on the product page and performing a patch test before full application.

How can I track my order?

Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery progress.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local payment options depending on your shipping region.